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6 Reviews on “Clara”
Overall rating
Naveed Ahmad
12/03/2025, 11:57 am
If pharmacies out there are wanting to make their lives a whole lot easier , then look no further than the Clara platform . It integrated with our PMR system with ease and from the go , our staff took to it with ease . Alan is just a call away and is able to provide great support but to be honest those occasions are few and far between .
Razwan Shafi
10/11/2024, 8:58 am
We bought an ex Lloyds Chemist in 07/23.
The CD register like many pharmacies split in 2 big folders.
We tested out Clara and staff were highly impressed by its functionality.
We took out a subscription and not looked back with all the cost to benefit savings.
Highly recommend this product to all pharmacies that want to implement computer element and reduce staff time on these tasks.
Elaine Aggleton
07/11/2024, 8:09 am
We introduced Clara to our pharmacy over a year ago . It is very easy to use. The electronic CD register links to my PMR system and the team find the platform intuitive and user friendly. Highly recommend
Shahzad Aziz
28/10/2024, 12:27 pm
Clara is by far the best pharmacy digital platform on the market. There are so many digital solutions for pharmacies out their now so when choosing one I look for what other pharmacies are saying about the company and product and how good the follow up customer service is as tech invariably does break and the difference is how quickly the company can resolve the issue and get it working again. The Clara Team are genuinely so helpful and I’m confident that any questions I need to ask will be responded to very quickly and with live support the process is made so so simple.
The platform consists of a very clean, modern and crisp functionality and is all cloud based, being very straight forward to use. With its many features to save your pharmacy teams time and generate extra revenue eg intuitive electronic CD register, appointments booking calendar with integrated practice management platform with a host of the most popularly PGDs and IP bridge, compliance recording logs for errors/near miss recording you can’t go wrong and the price point per module is very reasonable for the amount of functionality you get.
PMR integrations make it even easier to use and with live support and training articles if needed, our staff just love it! Can’t recommend it enough for any others on the fence.
Shahzad Aziz
Owner
Newington and East Craig Pharmacy Group
John Connolly
25/10/2024, 9:36 am
Around 18 months ago I decided to make the decision to move my group of pharmacies away from a well known eCDR company that we had been with for many years to Clara. A decision that wasn’t made lightly of course as changing any IT system can be daunting for anyone, especially for groups.
The benefits however were immediately noticeable with the slick interface, functionality rich and stable platform of the software. The on-boarding process was easy and even though the support is there the software is so intuitive you rarely, if ever need it. I firmly believe Clara’s electronic CD Register is by far the best on the marketplace and stands way above the competition. Highly recommend.
John McNeill
25/10/2024, 9:31 am
My name is John Mcneill and am pharmacist and Area Manager for Reach Pharmacy Group. A few
years ago we decided to introduce more services into the pharmacy due to the drop in margins from
the dispensing of prescriptions and the increased amount of staff overhead in order to handle
increased prescription dispensing volumes.
I’ve always had an interest in Travel Health since university days and after researching the local area
and speaking to our local surgeries decided to provide this service to the community. The training
was extensive and involved training e.g. First Aid training ( Life Support, Anaphylaxis, BLS etc ) and
Yellow Fever administration. This was alongside how to set up and manage the admin side of running
a Travel Health Clinic day to day. After launching the Travel Health Clinic it took around 6-12 months
to become established as word of mouth began to spread. During this time we also introduced other
services eg Ear Wax Removal, Vitamin B Injections.
It soon dawned on us that we could not manage providing these services by just using a paper
appointments diary as trying to balance running the pharmacy and staying on top of bookings was
becoming unmanageable. We needed to find a solution where taking service bookings could be done
much more efficiently and let us increase services at the same time. We had already changed over to
an electronic CD Register ( Clara ) a year or so ago as using an old fashioned paper register was taking
up far too much time which freed up our team up to drive more services ( like the ones alluded to
above ) and increase services income. So I realised this was the same issue with having a paper book
for managing appointments and decided to ask Clara for advice. It just so happened that Clara had a
pharmacy services booking appointment calendar as part if their offering and after speaking to the
Clara team we opted for a demo of this functionality. To say we were blown away was an
understatement! It was exactly what we needed! After a trial period with the product so our team
could get comfortable with operating it ( it is really simple to use and plenty of help on hand with
Clara’s training articles and live chat ) we introduced it for all of our private services and have never
looked back. Its managed to give us some breathing space and customers are really happy using it.
We have seen a massive increase in service bookings and revenue has increased by 50%. The reason
we have been able to do this is down to the fact the Clara bookings system lets us be more organised
and we are in control of when the diary is open or closed dependent on pharmacy workloads. Some
advantages of using Clara are:
– Let’s you take upfront deposits so reducing ‘ no shows’ meaning the likely hood of your time
being wasted is significantly reduced
– Take upfront bookings for seasonal services e.g. flu vaccinations
– Clara can set up a booking’s widget on your website for the customer to book straight into
your appointment calendar.
– You can market the appointments calendar on search engines/ Social Media which helps
increase booking
There is an option of two-way communication for any questions customers may want to ask
about the service
– You can set up bespoke health risk assessment questions, meaning the customer has been
fully triaged before attending the appointment and therefor reducing the time taken at the
face to face appointment
All in all we have no hesitation in recommending using Clara’s Pharmacy Services appointment
calendar as it increases service revenue and makes booking a lot more smoother for both customers
and your pharmacy team.
John Mcneill
Area Manager
Reach Pharmacy Group